# CoreCx AI

> CoreCx AI builds Customer Experience, Security and Healthcare products, delivered and supported worldwide together with our partners. CoreCx AI builds contact centre, multivendor call recording, post-quantum key management, a hardened operating system, speech analytics and healthcare AI products that run on-premise or in your own cloud.

Key facts:
- Company: CoreCx AI Pte Ltd, headquartered in Singapore, serving customers worldwide with partners.
- Deployment: every product runs on-premise (including air-gapped) or in the customer's own cloud account (bring your own cloud).
- Recording is multivendor: one recorder for every telephony vendor in an estate.
- Keys stay with the customer: recordings are sealed with post-quantum key management (CoreSec KMS).
- Contact: contact@corecx.ai · https://www.corecx.ai/contact/

Each link below points to a Markdown copy of the page. The same page as HTML is the URL without "index.md".

## Products

- [iFlux Contact Centre](https://www.corecx.ai/products/iflux-contact-centre/index.md): Telephony, intelligent routing, a visual flow designer, agent workspace, recording and historical reports in one package, on-premise or in your own cloud.
- [iFlux Wallboard](https://www.corecx.ai/products/iflux-wallboard/index.md): Design wallboards in minutes, pair any TV with a code and watch queues, agents and service levels update every second, with caller data kept private.
- [iFlux CallTrack](https://www.corecx.ai/products/iflux-calltrack/index.md): Call accounting, cost intelligence and telecom fraud detection for regulated enterprises, with every call charged to the right team and rated accurately.
- [iFlux Recorder](https://www.corecx.ai/products/iflux-recorder/index.md): One recorder for every telephony vendor: every call captured with context, encrypted per call with post-quantum keys, PII redacted, plus a compliance option.
- [iFlux Secure Search & Replay](https://www.corecx.ai/products/iflux-secure-search-and-replay/index.md): Retire a legacy call recorder without losing a call: read-only extraction, call-by-call reconciliation, and secure search and replay of every past recording.
- [CoreSec KMS](https://www.corecx.ai/products/coresec-kms/index.md): Post-quantum key management for call recordings: ML-KEM key wrapping, a root secret split between two custodians, and keys that stay under your control.
- [CoreCx EL](https://www.corecx.ai/products/corecx-el/index.md): A hardened operating system with FIPS mode, SELinux, Secure Boot and CIS Level 2 from first boot, signed offline updates and a printable hardening report.
- [CoreCx AI Hub](https://www.corecx.ai/products/corecx-ai-hub/index.md): Speech analytics on every call: transcripts, sentiment, keyword and phrase spotting, call drivers and automated quality scoring, on-premise or in your own…
- [CoreCx HealthForce](https://www.corecx.ai/products/corecx-healthforce/index.md): A virtual receptionist and revenue assistant for hospital groups: bookings across every branch, health-screening follow-ups and fewer missed appointments.
- [iFlux Unified Communications](https://www.corecx.ai/products/iflux-unified-communications/index.md): One phone system for desk, soft and analog phones, with voicemail, ring groups, a built-in SBC and recording, on-premise or in your own cloud.

## Industries

- [Solutions by business](https://www.corecx.ai/solutions/index.md): How CoreCx serves banking, insurance, BPO, healthcare, government, telecom, retail and utilities: the challenge, how we help and the products behind it.
- [Banking and financial services](https://www.corecx.ai/industries/banking/index.md): Record, protect and analyse every regulated banking conversation, with post-quantum keys, PCI pause, legal hold and AI quality scoring on every call.
- [Insurance](https://www.corecx.ai/industries/insurance/index.md): Evidence-grade call recording for claims, disputes and conduct reviews, with fast secure search, PII redaction and AI quality scoring on every call.
- [Contact centres and BPOs](https://www.corecx.ai/industries/bpo-and-outsourcing/index.md): Own the telephony, prove quality on every call and isolate every client: contact centre, multivendor recording, live wallboards and speech analytics.
- [Healthcare](https://www.corecx.ai/industries/healthcare/index.md): A virtual receptionist for every hospital in the group, plus patient-line recording and analytics, with AI models that run inside the hospital network.
- [Telecom](https://www.corecx.ai/industries/telecommunications/index.md): Customer care for telecom operators: multivendor recording at carrier volume, speech analytics on every call and a contact centre without per-minute fees.
- [Retail and e-commerce](https://www.corecx.ai/industries/retail-and-ecommerce/index.md): Faster answers for customers with card data kept out of recordings: PCI pause, PII redaction, a modern contact centre and speech analytics on every call.
- [Utilities](https://www.corecx.ai/industries/utilities/index.md): Handle outage surges, keep analog phones working and prove every complaint was heard, with a contact centre, unified communications and recording.
- [Government and critical infrastructure](https://www.corecx.ai/industries/government/index.md): Air-gapped recording and contact centre for government, with FIPS mode, signed offline updates, post-quantum keys and hardened hosts you can audit.

## Roles

- [CoreCx for compliance officers](https://www.corecx.ai/roles/compliance-officer/index.md): Prove every regulated call was kept, protected and heard only by the right people: retention policies, legal hold, tamper-evident audit and WORM archive.
- [CoreCx for contact centre leaders](https://www.corecx.ai/roles/head-of-contact-centre/index.md): Run the floor on-premise or in your own cloud with live wallboards, automated quality scoring on every call and no per-minute charge.
- [CoreCx for CISOs](https://www.corecx.ai/roles/ciso/index.md): Hold your own keys with post-quantum key management, run every product on a hardened OS, and review published security limits and assessments.
- [CoreCx for IT and telephony teams](https://www.corecx.ai/roles/it-and-telephony/index.md): One platform for every phone system: multivendor recording, signed offline installers, a node-control API and sizing tools for IT and telephony teams.

## Solutions

- [Replace cloud telephony](https://www.corecx.ai/solutions/replace-cloud-telephony/index.md): Move your contact centre off per-minute cloud billing to iFlux Contact Centre, on-premise or in your own cloud, with call recording on the same box.
- [Retire a legacy recorder](https://www.corecx.ai/solutions/retire-a-legacy-recorder/index.md): Migrate off a legacy recorder without losing a call: read-only extraction, call-by-call reconciliation, and secure search and replay of every recording.
- [Score every call](https://www.corecx.ai/solutions/score-every-call/index.md): Replace sampled QA with Auto-QM on 100% of calls: your own QM forms, critical items that fail automatically, supervisor confirmation and coaching.
- [Become quantum-safe](https://www.corecx.ai/solutions/become-quantum-safe/index.md): Protect recordings kept for seven years and more against harvest-now, decrypt-later attacks, with ML-KEM key wrapping and keys that you hold.

## Platform and trust

- [The CoreCx Platform](https://www.corecx.ai/platform/index.md): Run, record, protect and understand every customer conversation: four product families on one hardened base, on-premise or in your own cloud.
- [Platform architecture](https://www.corecx.ai/platform/architecture/index.md): Four product families on one hardened base, connected by open standards and sealed by keys you hold: how CoreCx fits together from call to archive.
- [Trust and security](https://www.corecx.ai/trust/index.md): How CoreCx protects every conversation: encryption standards, post-quantum keys, hardened hosts, vulnerability assessment and published limits.
- [Deployment options](https://www.corecx.ai/platform/deployment-options/index.md): Start with a single box for contact centre or unified communications with recording, then grow into a distributed, air-gapped or own-cloud estate.
- [APIs and integrations](https://www.corecx.ai/platform/apis-and-integrations/index.md): Open standards and APIs for CoreCx: SIP and SIPREC, REST and WebSocket APIs, CRM screen-pop, webhooks, directory sign-on and report delivery.
- [Responsible AI](https://www.corecx.ai/platform/responsible-ai/index.md): How CoreCx builds AI responsibly: models that run in your environment, PII redaction by default, audited unmasking and a person confirming every score.

## Company

- [Customer Experience, Security and Healthcare Products that regulated organisations can own](https://www.corecx.ai/company/index.md): CoreCx AI Pte Ltd builds Customer Experience, Security and Healthcare products in Singapore, delivered and supported worldwide together with our partners.
- [Contact Sales](https://www.corecx.ai/contact/index.md): Book a demo, contact sales or ask our product team for an architecture pack or a sizing. A CoreCx specialist replies within one business day.

## Legal

- [Privacy Policy](https://www.corecx.ai/legal/privacy-policy/index.md): How CoreCx AI Pte Ltd collects, uses and protects personal data when you visit corecx.ai or contact us, under Singapore's PDPA and, where it applies, the GDPR.
- [Terms of Use](https://www.corecx.ai/legal/terms-of-use/index.md): The terms that apply when you use the corecx.ai website, including information accuracy, intellectual property, acceptable use and governing law.
- [Cookie Policy](https://www.corecx.ai/legal/cookie-policy/index.md): How corecx.ai uses cookies: necessary cookies always, analytics only with your permission, and no advertising or cross-site tracking. Change your choice…
- [Responsible Disclosure](https://www.corecx.ai/legal/responsible-disclosure/index.md): How to report a security issue in the corecx.ai website or CoreCx products, what is in scope, and how we respond, including safe harbour for good-faith…

## Datasheets (PDF)

- [CoreCx AI Hub](https://www.corecx.ai/datasheets/CoreCx-AI-Hub-Datasheet.pdf)
- [CoreCx EL](https://www.corecx.ai/datasheets/CoreCx-EL-Datasheet.pdf)
- [CoreCx HealthForce](https://www.corecx.ai/datasheets/CoreCx-HealthForce-Datasheet.pdf)
- [CoreSec KMS](https://www.corecx.ai/datasheets/CoreSec-KMS-Datasheet.pdf)
- [iFlux CallTrack](https://www.corecx.ai/datasheets/iFlux-CallTrack-Datasheet.pdf)
- [iFlux Contact Centre](https://www.corecx.ai/datasheets/iFlux-Contact-Centre-Datasheet.pdf)
- [iFlux Recorder](https://www.corecx.ai/datasheets/iFlux-Recorder-Datasheet.pdf)
- [iFlux Secure Search and Replay](https://www.corecx.ai/datasheets/iFlux-Secure-Search-and-Replay-Datasheet.pdf)
- [iFlux Unified Communications](https://www.corecx.ai/datasheets/iFlux-Unified-Communications-Datasheet.pdf)
- [iFlux Wallboard](https://www.corecx.ai/datasheets/iFlux-Wallboard-Datasheet.pdf)

## Optional

- [Full text of every page](https://www.corecx.ai/llms-full.txt)
- [Home](https://www.corecx.ai/index.md)