CUSTOMER EXPERIENCE | SECURITY | AI

AI for every customer conversation. Owned by you.

CoreCx AI listens to every call, scores quality, understands intent and flags risk, in your customers’ languages. It runs beside your contact centre and recordings, sealed with keys only you hold, on-premise or in your own cloud.

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AI on 100% of callsOn-premise or your own cloudMultilingualPost-quantum security

The AI shift

AI is changing every customer conversation. Make sure it happens on your terms.

Agentic AI is moving from pilots to the front line, and regulators want the data to stay in-country. CoreCx AI runs speech, language and quality models on-premise or in your own cloud, beside the recordings, under your keys.

Trend 01AI on every voice callSpeech AI that turns every call into insight the same day, not weeks later.

Trend 02Every call analysedQuality and conduct scored on 100% of calls instead of a sample.

Trend 03Sovereign AIModels that run inside the perimeter, in the customer’s language.

Speech analytics on every call

Transcripts, sentiment, tension, silence, overtalk, intent and call drivers for every conversation.

100% of calls, not a sample

Score quality automatically

Every call graded against your QM forms, with calibration, disputes and coaching drafts.

Auto-QM on your own forms

Speak your customers’ languages

Speech and language models for many languages and accents, including calls that mix languages.

Multilingual including mixed speech

Search every call by meaning

Find any conversation by what was said, not by keywords, and discover the themes driving calls across the estate.

Semantic search and themes

AI for healthcareCoreCx HealthForceA virtual receptionist and revenue assistant for hospital groups: bookings across every branch, health-screening offers and follow-ups, and fewer no-shows.

Sovereign by design. Audio stays in the environment you choose. PII is redacted by default, and every unmask is audited.Explore CoreCx AI Hub

The CoreCx platform

From the first ring to the final audit, one platform you own.

Four product families that work alone or together. Each runs on-premise or in your own cloud and keeps the conversation under your control.

Cards hotlinePublished · v12

Incoming callCustomer

Opening hoursMon–Sat

Welcome menuPress 1 or 2

VoicemailAfter hours

Cards queueSkill: Cards

CRM lookupBy caller ID

AgentWith screen-pop

BalanceSelf-service

OpenClosed12

PromptMenuHoursQueueLookupWebhook

01 · Orchestrate

Run the contact centre on-premise or in your own cloud

Routing, journeys, agent desktop and live boards in one package.

iFlux Contact Centre
iFlux Unified Communications
iFlux Wallboard
iFlux CallTrack

PCI pause 02:58–03:40 · reason: card numberAudited

02 · Record

Keep every conversation as evidence

Record from any phone system and seal each call the moment it is saved.

iFlux Recorder
Compliance Recorder option
Secure Search & Replay

Explore

Unlocking the master key

Custodian AShare ✓

Master keyUnlocked

Custodian BShare ✓

Neither person can unlock it alone2 of 2

03 · Protect

Hold the keys yourself

Post-quantum key custody on a hardened, auditable host.

CoreSec KMS
CoreCx EL

Explore

Quality scoreConduct form

Identity verified✓

Empathy shown✓

Offered next steps✓

Coaching note drafted for supervisorDraft

04 · Understand

Learn from every call with AI you host

Transcripts, quality scores and search, in many languages.

CoreCx AI Hub
CoreCx HealthForce · Healthcare

Explore

By the numbers

Built to be measured.

100%of calls scored by AI, not a sample

1,000+calls recorded at the same time

2of your people needed to unlock the master key

5 minfrom a fraud pattern to an alert

Figures from shipping CoreCx products and published tests, October 2026.

Why CoreCx

The contact centre your auditor will like.

Run CoreCx on-premise, or in the cloud when that suits you better. Either way you get the software, the keys and the evidence, and we publish what we do not claim.

Yours to runRun it on-premise from an offline bundle, or bring your own cloud and run it in your own subscription.
Yours to proveRetention, legal hold and tamper-evident audit built in, not bolted on.
Yours to understandAI models run next to your recordings, on-premise or in your own cloud, and never send your data to us.

Visit the Trust Centre

Solutions by role

Start with the question you get asked most.

“Show me that every regulated call was kept, protected and only heard by the right people.”

RetentionCompliance Recorder optionLegal hold, approval before purge, WORM archive EvidenceSecure Search & ReplayReplay a years-old call in minutes CustodyCoreSec KMSKeys split between two of your people

See all solutions for this role

Trust

Facts first. Claims never.

Every CoreCx product ships with the evidence a security review asks for.

Post-quantum keys

Each recording gets its own key, wrapped with ML-KEM.

Hardened hosts

FIPS crypto policy and CIS Level 2 from first boot.

Signed installers

Offline bundles with SHA-256 manifests and SBOMs.

Your data stays with you

CoreCx never sends your data back to us or to anyone else. Your data stays where you put it.

Partnerships

Working with the platforms you already run.

CoreCx is multivendor. Recording, AI and security work across the leading telephony and contact-centre platforms, so they fit the estate you have today.

MultivendorTelephony and contact centre

Recording, AI and key management across the leading telephony vendors, with call context on every conversation.

Open standardsRecording and media

Standards-based capture and integration, so new telephony joins without a new recorder.

Become a partnerIntegrators and resellers

Training, lab access and a licence portal for systems integrators worldwide.

Partner with CoreCx

Services