Score every call
Score every call, not a two percent sample.
From problem to proof
QA teams listen to a sample and miss the calls that matter.
Autonomous quality management grades every call against your QM forms, with calibration, disputes, coaching drafts and worklists.
Cloud analytics send your audio to the vendor to be scored. CoreCx scores 100 percent, on-premise or in your own cloud.
Full coverage, coaching from evidence.
Related use cases
Understand every language your customers speak
English-first analytics mis-transcribe other languages, accents and calls that mix languages.
Speech and language models for many languages and accents, a multilingual portal and glossaries for your industry.
Many vendors treat languages beyond English as an add-on. CoreCx treats them as the default.
Conversation intelligence without the audio leaving the building
Speech AI means shipping customer audio to a foreign cloud.
Speech, language, tone and embedding models run in the environment you choose, including fully offline on-premise.
Competitors’ AI is cloud-only. CoreCx runs on-premise or in your own cloud.
Start with score every call
We scope it with you, install a pilot and prove it on your own data.