Retail and e-commerce

Faster answers for customers, with card data kept out of recordings.

01The challenge

Retailers handle orders, returns and payments by phone, where card data and customer experience meet.

02How CoreCx helps

04Products

Multivendor call recording, compliance-grade and sealed the moment every call is written.

An AI-ready contact centre that runs entirely on your infrastructure.

Speech analytics, conversation intelligence and autonomous quality management, on-premise or in your own cloud.

Real-time visibility on every floor screen.

Bring your requirements. We will map every line to a product and a setting.

How is card data kept out of recordings?

Agents or the API pause recording during card capture, and every pause is audited with a reason.